Legal

Privacy Policy

Last updated: 5 June 2026

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Who we are

Julya Premium Cleaning ("we", "us") provides domestic and commercial cleaning services across Ilford, Romford and east London. For any privacy question, contact us at hello@julyaspremiumcleaning.com.

What we collect

Contact details you give us: name, email, phone number, and address or postcode.
Booking details: the service you request, property size, preferred dates, and any notes you add.
Messages you send us through our forms, email, or WhatsApp.
Basic technical data (such as anonymised analytics) if and when analytics are enabled.

How we use it

To provide quotes and arrange and deliver your cleaning service.
To contact you about your booking and respond to enquiries.
To improve our service and, where you have agreed, to send occasional updates.

Our lawful bases are performance of a contract (delivering the service you book) and legitimate interests (responding to enquiries), and consent where you opt in to marketing.

Who we share it with

We share your details with the cleaner assigned to your job, and with service providers that help us operate (for example, our form/email provider). We do not sell your data.

How long we keep it

We keep booking records for as long as needed to provide the service and to meet legal and accounting obligations, then delete or anonymise them.

Your rights

Under UK GDPR you can request access to, correction of, or deletion of your data, and you can object to or restrict certain processing. To exercise any right, email us. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

See our Cookie Policy for details on cookies and similar technologies.

Changes

We may update this policy from time to time. The "last updated" date above shows the latest version.