Terms of Service
Last updated: 10 June 2026
About these terms
These terms apply when you book a cleaning service with Julya Premium Cleaning ("we", "us", "our"). By booking with us you agree to them. If you have any questions, email hello@julyapremiumcleaning.com or call 07732 265573.
Booking
Submitting a booking request through this website is a request for service, not a confirmed appointment. We confirm your cleaner and time by email, text or WhatsApp. A contract between us begins only once we confirm your booking.
Prices and estimates
Prices shown online are estimates based on the information you give us. Regular and office cleans are charged by the hour, with a minimum booking length. One-off and specialist cleans are quoted as a fixed price "from" the figure shown, based on the size and condition of the property. We confirm the final price with you before the clean.
Payment
Payment terms are confirmed at booking. We do not take payment to make a booking request through this website.
Cancellation and rescheduling
You can cancel or reschedule free of charge up to 24 hours before your appointment. Cancellations or changes after that, or if we cannot get access at the agreed time, may incur a fee to compensate your cleaner.
Access and keys
Please provide safe access to the property at the agreed time. If you give us keys or entry codes, we keep them securely and use them only to carry out your clean. Tell us about any alarms, pets or hazards before the visit.
Your responsibilities
- Provide safe access to the property at the agreed time.
- Tell us anything we should know (pets, fragile or high-value items, hazards, alarm codes).
- Ensure utilities (water, electricity, hot water where needed) are available for the clean.
- Secure or remove any item of exceptional value or sentimental importance before we arrive.
Our responsibilities and insurance
We carry public liability insurance and take care in your home. We are responsible for loss or damage caused by our negligence. We are not responsible for pre-existing damage, normal wear, or items that were not disclosed to us as fragile or of exceptional value. If something is damaged due to our work, contact us within 24 hours of the clean so we can investigate and put it right.
Satisfaction and complaints
We want every clean to be right. If you are not satisfied, tell us within 24 hours and we will arrange to re-clean the affected areas where appropriate, at no extra cost. End of tenancy cleans carry a 72-hour re-clean guarantee: if your landlord, letting agent or inventory clerk flags a cleaning issue with our work, we return within 72 hours to re-clean the affected areas at no extra cost. This guarantees our cleaning to checkout standard. It is not a guarantee that your deposit is returned, as that decision rests with your landlord or agent and can depend on factors beyond cleaning.
Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything that cannot be limited by law. Otherwise, our liability for any claim connected with a clean is limited to the cost of that clean, except where our insurance covers a greater amount.
Governing law
These terms are governed by the laws of England and Wales, and any dispute is subject to the courts of England and Wales.